FREQUENTLY ASKED QUESTIONS
Children's safety is our top priority, which is why all our play equipment is made from eco-friendly, non-toxic materials, to guarantee your children's safety.
Once the order has been prepared and validated for delivery, it takes between 8 and 12 days for European countries.
We have games adapted to specific ages, from birth to 12, so that we can offer activities tailored to each child's abilities and interests.
We have a selection of games designed to help children develop specific skills such as fine motor skills, mathematical skills and language skills. These games are designed to be fun as well as educational.
We select quality sets that are built to last, however, life expectancy will depend on use and stress.
We understand the importance of receiving orders quickly, which is why we have various express delivery options available.
We want our customers to be satisfied with their purchase. If you are not satisfied with your order, you can contact us to arrange a return within 14 days of receiving your order.
Yes, payments on our website are secure. We use Stripe, an online payment platform renowned for its security and reliability. Stripe uses SSL (Secure Socket Layer) encryption to protect customer payment information, guaranteeing data confidentiality and security. In addition, Stripe complies with PCI (Payment Card Industry) security standards to protect customer credit card information. We also take extra steps to protect our customers' data by implementing strict security policies to safeguard sensitive information. You can therefore rest assured that your payment information is protected when you make a purchase on our website.
Yes, of course, just contact us and we'll draw up a contract.
There are several ways to contact us. You can fill in the contact form on our Contact page, which can be found on our website. You can also send us an email to firstname.lastname@example.org. We try to answer all emails as quickly as possible. You can also call us on +33 (0)3 84 24 13 83 if you have any questions or requests for information. We are available to answer your calls Monday to Friday from 9:00 am to 6:00 pm (Paris time). If you have any questions or concerns, please don't hesitate to contact us. We'll be happy to help.